Privacy Policy

R&R Gutters ("we", "us", or "our") is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect the personal data you provide through our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, and any message submitted via our contact or quote forms.

  • Technical Information: such as your IP address, browser type, operating system, referral source, and usage data. This may be collected via cookies or analytics tools like Google Analytics.

2. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

  • Consent: When you voluntarily provide your information (e.g., via contact form).

  • Legitimate Interests: To respond to enquiries, improve website performance, and ensure security.

  • Legal Obligation: When we are required to comply with a legal or regulatory obligation.

3. How We Use Your Information

We use the data we collect to:

  • Respond to your queries or requests for quotes

  • Communicate with you about our services

  • Improve the functionality and performance of our website

  • Comply with legal obligations

4. How We Share Your Information

We do not sell or trade your personal data. We may share it with:

  • Service providers who assist with website hosting, analytics, or communication (under appropriate data protection agreements)

  • Authorities, where required by law

5. Data Security and Retention

We implement appropriate technical and organisational measures to safeguard your data. Your information will only be retained for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate data

  • Request deletion of your data ("right to be forgotten")

  • Restrict or object to our use of your data

  • Data portability (receive your data in a structured format)

  • Withdraw consent (where processing is based on consent)

To exercise any of these rights, please contact us at the details below.

7. Cookies and Tracking Technologies

Our website uses cookies in line with the Privacy and Electronic Communications Regulations (PECR). You may disable cookies in your browser settings. For full details, please refer to our [Cookie Policy].

8. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children.

10. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted here, and we encourage you to review it periodically.

11. Contact Us

To exercise your rights or for questions about this policy, contact us at:

R&R Gutters Ltd
Enquiries@rrgutters.co.uk
07710478625

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
https://ico.org.uk/